FAQ

FAUX FLORA

Faux flora is another word for artificial or fake flower – but with a more elegant touch. We use the term faux flora because it reflects the premium quality and style we stand for.

Unlike real flowers, faux floras stay beautiful for years without any maintenance. They remain perfect in any environment. While the initial cost may be slightly higher than fresh flowers, faux flora are a cost-effective and sustainable choice in the long run. By reusing them, you reduce the environmental impact of fresh flowers—from production and transportation to waste.

As perfectionists, we handpick the finest faux flora available from our suppliers located across Europe. All of our faux flora are handmade from the finest quality materials and we carefully select fabrics to ensure they look as natural as possible. Many feature a real-touch layer, making them feel just like real flowers. Although materials that pose environmental challenges, such as silk and polyester, are still used, more manufacturers are shifting toward environmentally conscious production methods and materials for faux flora. This helps reduce their ecological footprint and aligns with growing consumer awareness around sustainability. For instance, the stems are often made from recycled plastic.

Before the bouquet arrives at your home, we carefully clean it with compressed air to ensure it lasts a long time. If you'd like to clean it further, you can gently use a hair dryer on the low, cold setting or a feather duster.

No, we recommend you to bend the stems. If you decide to cut the stems, you will not be able to return the faux floras.

Our faux flora are made to last for years with proper care and handling. This makes them a long-term investment for your home or business.

Yes, you can absolutely mix faux flora with real flowers to create a unique and dynamic bouquet. Our faux flora are designed to look natural, so they will blend in perfectly.

Yes, faux flora are a great alternative for people with allergies to pollen or strong flower scents. They allow you to enjoy beautiful blooms without any allergic reactions.

No, we only recommend using the faux floras inside, prolonged exposure to direct sunlight may cause some fading over time. For best results, place them in shaded or partially shaded areas.

With proper care and placement, our faux flora are designed to maintain their vibrant colors for years. However, prolonged exposure to direct sunlight may cause some fading

Yes, we offer a variety of seasonal faux flora that reflect the colors and styles of each season. Whether it's spring blooms or autumn foliage, we have options to suit every time of year.

To store your faux flora, place them in a cool, dry place away from direct sunlight. You can cover them with a plastic bag or use a storage box to keep them dust-free and protected.

Faux flora do not naturally have a scent. However, you can add your favorite floral fragrance to them if you'd like.

For special orders, please contact our customer service.

BOUQUET SWAP

When purchasing a new bouquet, simply enter your previous order number in the comment field at checkout. Our team at Ivy Lab will review the returned bouquet and, once its condition is confirmed, you’ll receive a 30% refund credited back to you. Your returned bouquet will be given new life in our eco-cycle.

We don't set a strict time frame for faux flower swaps, however we recommend swapping between 1 to 3 months to enjoy a fresh update and new flowers.

The first one-off purchase is paid upfront at checkout in our shop. Within 3 months, you decide when you're ready for a new bouquet and can easily renew your bouquet. Your bouquet swap period starts when your new bouquet arrives and IVY LAB receives the returned one. Once our team has ensured that the bouquet remains in good condition and approved the return, you’ll receive a 30% refund – easy and circular!

Our offerings are updated each month as well as special holidays. We also create exclusive arrangements based on seasonal trends and what our customers love.

If your returned bouquet is damaged, we will assess the condition and inform you of any deductions from your refund. We strive to be fair and transparent in our evaluations.

Yes, you can make a bouquet swap multiple times within 3 months. Each time you swap, your old bouquet will be given new life in our eco-cycle, and you'll receive a beautiful new arrangement.

There is no additional fee for participating in the bouquet swap. You only pay for the new bouquet, and we provide a 30% refund for the returned bouquet if it’s in good condition.

Of course not. Enjoy your forever flora!

SHIPPING & RETURNS

Your bouquet will be delivered at your door in collaboration with the delivery courier Instabee.

Delivery is free within Stockholm. For areas outside of Stockholm, we use regular parcel service, and shipping fees are based on your location.

We’re committed to making sure you love your bouquet. If something isn’t 100% perfect, our team will go above and beyond to make it right. Simply contact us, and we’ll arrange a swap for a bouquet of your choice. Prefer a refund? We offer this within 14 days.

 Yes, we offer express shipping options at an additional cost. Please check our shipping details at checkout for available options and estimated delivery times.

Currently, we offer shipping within Europe. Please contact our customer service for more details on international shipping options.

You can reach our customer service team through our contact page and per email. We're here to assist you with any inquiries or issues you may have.

  • Credit cards
    Visa & Mastercard
  • Paypal
    You can pay via your PayPal account or your credit card via PayPal
  • Apple Pay
    You can pay via your Apple Pay account
  • Swish
    You can pay via your Swish account

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SUSTAINABILITY

Our faux flora reduce the need for fresh cut flowers, which in turn reduces the use of water, chemicals, and energy-intensive transport. By reusing and recycling faux flora, you contribute to a more sustainable future.

Fresh cut flowers have a very short lifespan and contribute to significant waste. By choosing high-quality faux flora, which are meticulously crafted to mimic real flowers, we can reduce this waste and enjoy beautiful arrangements that last. Our faux flora deceive the eye with their exceptional quality, making it difficult to distinguish them from fresh blooms.

Yes, our faux flora are crafted from premium materials and designed with meticulous attention to detail. They often feature a real-touch layer, making them feel just like real flowers. Many times, it's hard to tell the difference, even up close.

Although materials that pose environmental challenges, such as silk and polyester, are still used, more manufacturers are shifting toward environmentally conscious production methods and materials for faux flora. This helps reduce their ecological footprint and aligns with growing consumer awareness around sustainability. For instance, the stems are often made from recycled plastic.