SHIPPING & RETURNS
1. REFUNDS & RETURNS
1.1 Refunds
14 days open purchase. The products must then be in unused condition, and in the original box. Refunds are not provided except in cases of defective products.
1.2 Non-Returnable Items
Please note that custom or personalized bouquets, as well as cut stems, are non-refundable and cannot be exchanged.
2. THE BOUQUET SWAP
2.1 Eligibility for Bouquet Swaps
Customers can exchange a previously purchased bouquet within 3 months of the original purchase date.
The bouquet must be in good condition (as decided by the company) to qualify for a bouquet swap.
2.2 Bouquet Swap Credit
Customers will receive a credit worth 30% of the original bouquet price.
The credit can only be used towards the purchase of a new bouquet and cannot be redeemed for cash.
2.3 Return Process
Customers must register their bouquet swap via our email info@ivylab.co using the order number.
A pre-paid return shipping label will be provided for eligible exchanges.
Upon receiving the returned bouquet, the company will inspect it to ensure it meets the criteria for exchange before processing the credit.
Your cart is currently empty.
